At Kijiji we work very hard to keep our site free of scams. However given the lengths internet scammers will go to it can be an uphill battle. At our headquarters in Toronto, we have a team of ad moderators – or ‘scam fighters’ as they are known around the office – who spend their time reviewing ads, identifying scam trends and keeping their finger on the pulse of the site to help Canadians buy, sell and trade safely.
We interviewed one of our scam fighters, Bogdan, for his take on this very important job.
Q: What is your role at Kijiji and how long have you been doing it?
A: I am supervisor with Kijiji ad moderation and quality team and I started battling scammers as customer service representative in 2008. Since joining Kijiji I found myself to be very interested in all the scam trends, evolution of scam tactics, velocity, providing further actions, analysis and suggestions for smart improvements and better filters on Kijiji
Q: What is the best part of your job?
A: Keeping Kijiji safe is a big responsibility that everyone takes very seriously. Outsmarting internet scammers and making sure users have a good experience is very rewarding.I have incredible support from my supervisors and I work to give that to my direct team as well.
Q: What is the worst part of your job?
A: There are no negative parts in my JOB or what I do. Each day brings new challenges and the necessity to stay alert and ready for quick decisions. The toughtest part is probably that with scam fighting there is no “black and white” without grey areas Sometimes it can be hard to tell what is a scam and what’s not.
Q; What does an average day look like for you?
A: Site safety and cleanliness is my first priority. A major part of is the day for me is looking for scams on Kijiji and working with our team to solve the problems they present. I also stay knowledgeable on new trends and pass the information to all other departments and customer service teams.
Q: How have scams on Kijiji evolved over your time here?
A: Without the risk of divulging crucial details in our work, I must say that with scammers we are engaged in a “tug of war” game. By studying scam stages and levels of complexity we have introduced better filters and resources.I must say, since I started we have done a lot to prevent scams on our site. Scammers will always try and find a new way to reach our users, but we do our best to stay one step ahead of them.
How can Kijiji users help keep the site scam free?
A: An informed community is a better one. We have multiple channels opened exclusively for this type of help. I encourage everyone to flag all suspicious ads through the “report ad link” located right above the “Poster contact Information” or using by contacting our Help Desk.