Working at Kijiji is great fun, so it’s no wonder that we get lots of inquiries on how to apply! Customer service is one of our largest departments. Most support agents work from home. Based on their skills and interests, there are multiple specializations available, including spotting fraud, responding to customer queries, and troubleshooting more complex technical issues. The team is a passionate group of professionals always looking to improve the experience of shopping on Kijiji. Think you have what it takes? Here are the top qualities that our customer service supervisors look for when adding to the team:
Excellent communication & ability to distill a complex message. The ability to read carefully and interpret the source of an issue or underlying message from a customer message or in a classified ad is key to success in this role. Being able to read between the lines to identify the source of issues or isolate separate issues.
Ability to think on your feet and assess situations. Knowing how to handle to situations autonomously is important, as most people in customer service work from home and have to react to situations as they happen.
Positive attitude & authenticity. The ability to keep a good attitude and be authentic with both customers and colleagues is key to success at Kijiji!
Love Kijiji, helping people, and want to work from home?
Don’t take my word for it – we asked a few support representatives what they felt about their job:
What is working at Kijiji like?
“Since starting at Kijiji almost 2 years ago, I can honestly say Kijiji is a fantastic company to work- a place unlike any other I’ve been employed at thus far. Kijiji very much adopts the ‘team’ mentality and encourages all of its employees to be comfortable reaching out to coworkers for support and advice. The word Kijiji means ‘village’ in Swahili, embodying our position of a local trading community. This term is also strongly applicable for our work team; together with our individual strengths and weaknesses we form a cohesive unit, dedicated to protecting and supporting our users. ” – Sam
“Working at Kijiji is kind of like being a part of a family. A prerequisite to work at Kijiji is to have a passion for the company’s values and spirit, therefore we all have something in common apart from our job titles. Kijiji has a great spirit and therefore work is generally stress-free.” -Jen
What is your favourite thing about working at Kijiji?
“As Kijiji is a fairly new and ever growing company the management is always interested in everyone’s feedback and suggestions. It’s great to feel like your opinion matters right from the beginning!” – Victoria
“Being able to work from home or anywhere in the world… My other favorite thing about working for Kijiji is the spirit. We all have the same goal in mind and therefore help one another in any way possible. I am never afraid to ask for advice from fellow coworkers, or ask their opinion on an idea I have; help is always available. ” – Jen
“My favourite thing about working at Kijiji has to be the everyday changes. As an ad moderator, it is my job to look through certain categories for fraudulent or policy violating ads. I enjoy this task as the ads, including the ones I remove, are forever changing.” – Sam
Do you feel your career as a whole is benefiting from what you learned while at Kijiji?
“Definitely! I have learned a lot about coaching others, setting and meeting goals and working independently. ” – Victoria
“I absolutely believe my career as a whole is benefiting from my skills learned at Kijiji. Many Kijiji employees, including myself, work from home, making it an absolute necessity to know how to focus and function independently. In this environment, it is also essential to know time management; tasks need to be done in a timely manner and without having someone over your shoulder to remind you, it is important to remember them and budget time accordingly. ” -Sam
Interest piqued? Let the managers know what sets you apart by applying to our recruiting ad on Kijiji Jobs.